Challenges of Sustainability Within the Hospitality Industry

University College of Northern Denmark CHALLENGES OF SUSTAINABILITY IMPLEMENTATION FOR MARRIOTT HOTELS RESORTS A management case assignment by Kelly Hrupa 5th semester IHM E 2011 ­2013 submitted to the Department of International Hospitality Management in accordance with the requirements for the PBA degree No. of characters (excl. title page, table of contents and list of references): 11883 No. of characters (incl. title page, table of contents and list of references): 14472 Signature: January 2012 Table of Contents SUSTAINABLE HOSPITALITY........................................................................................................3†¦show more content†¦The discussion will eventually lead to a section about change management, where the notion of resistance is going to be discussed. All this is done with support from relevant literature. 4/10 WORKFORCE AND INCLUSION In the Workforce section, Marriott Hotels Resorts mention that the people within the organization are valued highly as they are integral to high quality of services. Moreover, it is mentioned that employees influence customer satisfaction and operational costs more so than other elements of the organization. Thus, Marriott is investing excessively into its workforce and providing personal and proffessional rewards. It appears that recruitment and retention of the workforce is an essential topic to Marriott Hotels Resorts. In brief, Marriott has made efforts to facilitate the processes connected to recruiting and retaining a skilled workforce, which include resistance to outsourcing, attracting world ­class talent, establishment of a career site available in many languages, studies regarding employee experiences and firm culture, which helped identify shared values and publish best practices among the hotels of the chain (Marriott International, I NC., 2010). In this authors opinion one of the key challenges that relates to the efforts to recruit and retain, as mentioned above, is labour turnover. It is a known factShow MoreRelatedThe Sustainability Issues Facing The Hospitality Sector1674 Words   |  7 PagesIntroduction Within the service sector, hospitality industry is a broad category of fields that includes event planning, lodging, cruise line, theme parks, transportation and other fields with the industry of tourism. 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